Withdrawal, cancellation and refunds

This page explains how to withdraw, cancel Vitfin Pro and request a refund. The rules depend on where you paid.

1. Pro trial

• It lasts 20 days and needs no card.
• It generates no charges.
• When it ends, there is no automatic charge.

2. Web purchases (Mercado Pago)

Prices: COP 14,900 per month or COP 99,900 per year.

• Right of withdrawal: you have 5 business days from purchase to withdraw (Law 1480 of 2011, art. 47). We refund the amount paid.
• Payment reversal: available for fraud, unrequested transactions, or a product not received or defective (Law 1480 of 2011, art. 51). Request it within 5 business days of learning of the event, from soporte@vitfin.co and from the issuer of your payment method.

How to request it:

• Email soporte@vitfin.co from your account email address.
• Include the payment date and reference.
• We reply within 5 business days at most.
• Refunds go to the same payment method, through Mercado Pago.

3. Google Play purchases

• Google handles refunds under its Google Play refund policy.
• To cancel: Play Store > Payments & subscriptions.

4. App Store purchases

• Apple handles refunds. Request them at reportaproblem.apple.com.
• To cancel: Settings > your name > Subscriptions.

5. Cancel renewal

• You can cancel at any time, through the channel where you subscribed.
• You keep Pro until the end of the paid period.
• Cancelling is free.

6. If a refund is approved

• Pro is deactivated and your account switches to view-only mode.
• Your data is not deleted.

7. Launch price

See the launch price conditions (available in Spanish only).

8. Complaints

• Email us at soporte@vitfin.co or call +57 312 799 2882.
• You can also contact Colombia’s Superintendence of Industry and Commerce (SIC): www.sic.gov.co.

9. Responsible party

SEM Consultores S.A.S. · Tax ID (NIT) 900339197-3
+57 312 799 2882 · soporte@vitfin.co